Welcome to Horseware Ireland Shop’s FAQ section! As a premium equestrian apparel provider, we’re committed to ensuring your shopping experience is as smooth as a perfect dressage routine. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of equestrian apparel do you specialize in?
We specialize in high-performance equestrian apparel including:
  • Competition belts
  • Breeches & tights
  • Show coats and shirts
  • Safety vests
  • Casual equestrian wear
Our products are designed for competitive riders who demand both style and functionality in the ring.
Are your products suitable for professional competitions?
Absolutely! Our show coats, shirts, and breeches meet professional competition standards while offering superior comfort and durability. Many competitive riders trust our apparel for their most important events.

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely to protect your information.
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking information. For standard shipping via DHL/FedEx, you can track directly on their websites. For EMS shipments, use the EMS tracking system.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
  2. Free Shipping: For orders over $50 USD via EMS, delivered in 15-25 business days after dispatch.
Both options ensure your equestrian gear arrives with the same care we put into making it.
Do you ship worldwide?
Yes! We ship globally with the exception of some Asian countries and remote areas. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in your country.
How long does order processing take?
We process all orders within 1-2 business days. During peak seasons or sales events, processing may occasionally take slightly longer. Rest assured, we work as efficiently as possible to get your competition gear to you promptly.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged or incorrect?
We sincerely apologize for any inconvenience. Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll make it right with a replacement or refund as appropriate.

Additional Questions

What makes your delivery service special for equestrians?
Just like our show shirts and breeches are engineered for performance, our delivery service is designed with the competitive rider in mind:
  • Reliability: Partnering with world-class carriers
  • Transparency: Clear timelines and tracking
  • Flexibility: Options for different needs and budgets
  • Global Reach: Serving riders worldwide
Your success in the ring begins with timely delivery of your competition gear.
How can I contact customer service?
Our equestrian specialists are always happy to help! You can reach us at [email protected]. We’re based at 1855 Boring Lane, Oakland, US 94612, but serve riders globally.

Didn’t find the answer you were looking for? Our team of equestrian specialists is ready to assist with any additional questions about our products or services. Contact us at [email protected] and we’ll respond as quickly as a well-trained dressage horse!