At Horseware Ireland Shop, we take pride in crafting premium equestrian apparel with the same precision you demand in the show ring. Should any item not meet your expectations, our returns process is designed with the same attention to detail as our show coats and breeches.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items. All returned merchandise must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Safety Vests (once removed from original packaging)
  • Belts with visible wear or adjustment marks
  • Any item marked as “Final Sale”

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Ship Your Return: Package the item securely and include the RMA number visible on the outside of the package. We recommend using a trackable shipping method.
  4. Inspection & Processing: Allow 3-5 business days for us to process your return upon receipt.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Horseware Ireland Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify item)]

I confirm the item(s) are in original condition with all tags attached.

Sincerely,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days of receiving your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly indicate your desired exchange item in your return request
  3. We’ll ship your new item once we receive the returned product
  4. Price differences will be charged/refunded as applicable

Note: International exchanges may incur additional shipping charges.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or return at no cost to you

Return Shipping Address

Horseware Ireland Shop
Returns Department
1855 Boring Lane
Oakland, US 94612

Important: Always obtain an RMA number before shipping your return. Returns received without authorization may experience processing delays.

Our customer service team is available to assist you with any questions about returns or exchanges. Contact us at [email protected] – we’re as responsive as our show shirts are breathable!