Shipping Policy

Your Equestrian Shopping Experience, Perfected

At Horseware Ireland Shop, we understand that precision matters—both in the show ring and in your shopping experience. Our shipping and returns policies reflect the same attention to detail found in our premium equestrian apparel.

Our Hassle-Free Returns Promise

Should any item not meet your expectations, our returns process is as streamlined as our show coats are elegant.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with original tags and packaging
• Non-Returnable Items: Safety Vests (if packaging opened), Belts with wear marks, and Final Sale items

Step-by-Step Return Process

1. Initiate Your Return: Email [email protected] within 15 days with:
   • Order number
   • Item details (name, size, color)
   • Reason for return
   • Preferred resolution (refund or exchange)
2. Receive Authorization: We’ll email return instructions and RMA number within 2 business days
3. Ship Your Return: Securely package items with RMA number visible. We recommend trackable shipping
4. Inspection: Allow 3-5 business days for processing after we receive your return

Refund Information

Timing: Processed within 5 business days of return approval

Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Original shipping fees are non-refundable; return shipping is customer’s responsibility unless due to our error

Exchange Process

Follow standard return process, clearly indicating your desired exchange item. We’ll ship the new item upon receiving your return, adjusting for any price differences.

International exchanges may incur additional shipping charges.

Our customer service team stands ready to assist—as responsive as our show shirts are breathable. Ride with confidence knowing Horseware Ireland Shop has your back, both in the arena and at checkout.